The exact terms of our return policy are clearly stated in our Sales and Returns Policy Page off of our main webpage. We highly suggest you read these terms before proceeding with reading the rest of this page.  The following steps below were written by our RMA Staff, not by lawyers, and should only be interpreted as tips to help the Return Process along.  By no means does any of the following alter the terms and conditions of the Sales and Return Policy Page, no matter how you wanna interpret the following. You will note that certain topic's are repeated in some of the steps, we only do it to try to express how important the steps are.

 First and foremost you have to be absolutely certain that your product is indeed defective before attempting a return, this may sound silly but many customers are too quick to assume a product is at fault when it could be something other.  If you are uncertain if your product is defective please consult a qualified computer technician before arranging your return.   Remember any products returned to our company that are tested to be working will be asset a Diagnostic Bench Fee as well as a shipping charge to return the product to the customer.  Were not kidding about this, every return that is diagnosed as good is only holding up legitimate returns from being processed.  This is our policy.

 You must have a copy of your purchase receipt as well as any collateral materials that were included with the product at the time of purchase.  We cannot stress this enough, you must return all of the product in question, not just a certain part unless otherwise instructed to do so.

 All of our products have a warranty sticker affixed on them with a certain number printed on them.  These stickers must be present on the product when trying to return it.  Its the only way we can track the product to our purchase records for serial number verification. If your product is defaced in some way or damaged and serial number verification cannot be performed it will void your warranty and your return.  If we cannot verify the serial number of the product with our records we will not return it to you.  Trying to arrange a exchange of a product that was not purchased from us is illegal and we will not put up with it.  No sticker no return.  Sorry its the Rule.

 You cannot return products that have been physically damaged in any way or defaced in any way.  This includes packaging, manuals, etc.  If it is a product we currently stock we can replace the defective part in question within reason and return any damaged or defaced packaging, etc. to you.  But if its a product we no longer carry and have to return to our vendor, we cannot make this claim.

 When packaging your product for shipment to our company for a return consider the product to be at least 10 times more sensitive to damage than you would consider it to be.  Packaging is very important in insuring a safe undamaged return to our company.  Keep in mind you as the shipper are responsible for any damages that may incur in shipping the product to our company.   So package it carefully.  Use a reputable and traceable shipping company, we suggest UPS or FedEx over anyone else, their packages are easily traced if lost and offer affordable shipping rates.  Remember to insure your package incase of damage.

 When returning a product you must have all the collateral materials that belong with the product in order to return it to us.  You must include a copy of the purchase receipt as well as a detailed description of  the problem with the product along with detailed contact information including your email address, day time and evening phone numbers as well as the complete shipping address where the product is to be returned to.  In the event that you have some form of caller id blocking or other phone service that would prevent us from contacting you by phone you must provide a alternate means of contact in the event of a problem.  Once you are granted a Return Authorization Number, you must include this number on the note detailing the problem as well as clearly labeled on the outside of the package with the number both on the face of the package and on the address label.   Remember all Returns are to be put to the attention of the RMA Department.

 Remember that all products are checked upon arrival and must be determined defective before a replacement product is authorized for shipment back to you.  Depending on the volume of returns times may vary, all returns will be processed in the fastest possible manner.  We cannot be held responsible for delays due to shipping or delays do to unavailability of the product in question.  If its in stock and is authorized for shipment it will be processed right away.  We do not offer status on returns, trying to check status will only slow down the process for others.

 Once again we will remind you if you have not already read and completely understood our policies as stated in Sales and Return Policy Page to do so now before proceeding with a return.

If you have read and completely understand the Sales and Return Policy, please click on the link below to request a RMA number.  Make Sure to put "RMA Request" in the subject of the email as well as detailed information about the return in the message body.  Please allow 2-3 working days minimum for a response.

I've Read The Policy and Need To Return Something!