Please read and understand the information below before making a purchase or attempting a return.

Any product purchased from Quest Technology Systems, Inc (QTS) is warranted to meet applicable specifications as set forth in the product description and technical manuals and to be free from defects in materials and workmanship under normal use and service for a period of one year from the date of purchase from QTS. This limited warranty only applies to those items which are not covered by manufacturer warranty. All items under manufacturer's warranty must be registered and serviced through their warranty agreements.

Complete Computer System purchased from QTS have a 1 (one) year limited warranty on basic components (including power supply, FDD, HDD, CPU, motherboard, video card, memory). Warranty period begins from the date of purchase from QTS.

The expressed written warranty set forth herein is in lieu of all other warranties, expressed or implied. In no event will QTS be liable to customer or the user for damages including any lost profits, lost savings or other incidental or consequential damages arising out of the use or inability to use such product, even if QTS has been advised of the possibility of such damages, or for any claim for any other party, in any event, the liability of QTS shall not exceed the purchase price of the product.

Customer acknowledges that he or she has read the warranty disclaimers and understands the same and agrees to be bond by its terms and conditions. Customer acknowledges that except as set forth in this document, neither QTS nor any other person has made, and customer had not relied upon, any expressed or other warranty or representation (including, without limitation, advertising materials, brochures or other descriptive literature) concerning any products.

Please Read and understand the following policies below before proceeding to our Product Return Page.

Prior to return of any merchandise, an RMA number must be obtained from QTS RMA Department by following the the Contact link from our main page and following the procedures for RMA. Please have your invoice available when applying for a RMA Number. Merchandise must be shipped back to QTS freight prepaid in their original containers. All COD packages will be refused.

RMA number must be clearly marked on the outside of package. A package with returned merchandise should include the copy of the original invoice and a note with a detail problem description as well as detailed contact information in the even of a problem. Returns without RMA numbers on the box or without a copy of the invoice will be refused. Shipping, handling and credit card service charges are non-refundable on any and all transactions. All returns/credits are subject to testing prior to issuing either a refund or replacement. Please allow 3 (three) days minimum for testing. Cross shipment of merchandise and call tags are not allowed.

Refunds/credits will only by issued on merchandise with RMA number dating no more than 10 (ten) days from the date of the invoice for Wholesale Customers, 30 (thirty) days for Mail Order Customers and shipped back to QTS no more than 7 (seven) business days after RMA number is issued. All manuals, disks and documentation provided by QTS must be included in the package. Incomplete returns are subject to refusal. Absolutely no refunds after 30 days. All returns/credits after 10 days must be pre-approved and will be subject to a minimum 20% restocking fee unless otherwise presented. No refunds or credits will be issued prior to testing of the returned merchandise. Absolutely no refunds/credits after more than 30 days from the date of the QTS invoice. Allow 4 - 6 weeks from the date of RMA for refunds. OEM CPU's purchased separately are only warranted for a period of 30 days from the invoice date. Physical damage to merchandise will void any warranty.

QTS shall, at its own expense and option replace defective products during the warranty period provided that QTS has found the product to be defective. QTS reserves the right to replace merchandise with a different brand name with identical characteristics during warranty period. Any abuse, misuse, modification or attempted modification of the product shall void warranty. Products whose serial numbers and/or warranty stickers have been removed or altered are not covered by QTS warranty. QTS reserves the right to apply a labor charge (based on $35/hour rate) on items returned for replacement and found to be free of defects. Those items will be shipped back to Customer COD cash for the total amount of the labor charge, shipping fee and COD fee.

All products are shipped at customer's risk and QTS responsibility for damage to products ceases when the Products are delivered to the carrier, To Customer or to Customer's agent at QTS facility, whichever occurs earlier. All claims for shortage, damage or shipment errors must be made within 2 (two) days after receipt of shipment.

Title to the products sold hereunder will be deemed to pass to customer upon delivery. Customer agrees, however that QTS retains a purchase money security interest in all products sold by QTS to Customer, and to all QTS products now or hereafter acquired by customer and to any proceeds thereof until the purchase price and any other charges due to QTS shall be responsible for all reasonable costs and expenses incurred by QTS in collection of any amount owed by the customer. QTS shall not be obligated to make any further deliveries to said customer.

QTS shall not be liable for any failure or delay in the performance of orders or contracts, or in the delivery of shipment of Products, or for any damages suffered by Customer by reason of such failure or delay, when such failure or delay is, directly or indirectly caused by, or in any manner arises from fires, floods, accidents, riots, acts of God, war, governmental interference or embargoes, strikes, labor difficulties, shortage of labor, fuel power, materials, supplies or transportation, delays in deliveries by QTS's suppliers or any other cause or causes (whether or not similar in nature to any of those herein before specified) beyond its control. QTS reserves the right to cancel without liability any order, the shipment of which is or may be delayed for more than 90 (ninety) days by reason of any cause or causes beyond its control as a foresaid. QTS reserves the right in its sole discretion to allocate among customers or potential customers, or defer or delay the shipment of, any Product which is in short supply.

All sales are made only upon the terms and conditions set forth on this invoice. Customer, by accepting the Products, shall be deemed to have assented to the terms and conditions set forth on this document hereafter sent by QTS, not withstanding any terms contained in any prior or later communication from Customer and whether or not QTS shall specify or expressly object to any such terms. QTS's failure to object to any provision of any subsequent document, communication or act of Customer shall not be deemed a waiver or any of the terms hereof. Any changes in terms and conditions set forth herein must be specifically agreed to in writing by an authorized officer of QTS before becoming binding on either QTS or Customer. All prior and subsequent oral agreements are superseded and made void by the terms and conditions herein. If any provision or portion of this is held to be invalid, illegal, unconscionable or unenforceable, the other provisions and portions hereof shall not be affected.

Any software included in or relating to the Products has been supplied by the manufacturer. QTS makes no representation or warranty with respect thereto and shall have no liability in connection therein. Customer is solely responsible for complying with the manufacturer's or other requirements with regard to proprietary and similar rights in and to such software (including any requirement to enter into a separate license agreement and prohibitions against duplicating and/or disclosing the same) and shall indemnify QTS against and hold it harmless from any and all liability, cost or expense arising from a breach or purported breach of such requirements.

Sales on Special Order merchandise are final - no refunds. Special Orders which are not picked up within 30 (thirty) days of notification will forfeit deposit. A $25.00 charge on each returned check and a finance charge of 2.0% per month for past due accounts.